Revelstoke Embraces New Communication Technology
Revelstoke Launches SeeClickFix Mobile App
The City of Revelstoke announces a new program that will allow residents to report quality-of-life issues and request Revelstoke services through an online and mobile interface. Powered by SeeClickFix, the place-based reporting platform allows residents to document neighbourhood concerns and improvements alike, ranging from litter and flooding to damaged sidewalks and malfuntioning street lights.
Mayor Mark McKee stated he “was very pleased about the launch of the SeeClickFix application in the City of Revelstoke. This initiative fits in perfectly with Council’s objective of improving communications with the citizens of our community.”
With the online and mobile reporting platform, residents can report quality-of-life concerns via the Revelstoke website, mobile applications (iPhone, Android), Facebook App, and SeeClickFix.com. When submitting issues via mobile app, for example, residents can provide locational, descriptive, and photographic information as they see the issue in real time. Once the resident submits an issue, the City and anyone watching the area will receive an alert. The City can then acknowledge the service request, route it to the proper department, and update the request (and residents following the issue) once it’s been resolved.
Reports can be submitted and tracked from the Revelstoke website directly at http://www.cityofrevelstoke.com/index.aspx?nid=332 , residents can also download the mobile applications at http://www.seeclickfix.com/accounts/651/enhanced_watch_areas/841/mobile_buttons.
The partnership allows residents to report community issues, as well as view, and comment to fix problems submitted by their neighbours. Citizens can even create their own “watch areas” to receive notifications about all issues reported in their community, enabling them to follow the progress of all service requests – not just the ones they report.
Ben Berkowitz, CEO and Co-Fo under of SeeClickFix commented on the project stating, “We are excited to begin our partners hip with the City of Revelstoke and look forward towards a better community.”
Launched in 2008, SeeClickFix allows citizens anywhere in the world to report and monitor non-emergency community issues, ranging from potholes and planted trees to garbage and graffiti. Through web and mobile applications, as well as embeddable widgets, SeeClickFix empowers citizens, community groups, media organizations, and governments to work together to improve neighbourhoods. It is the most widely distributed citizen-reporting tool in the country, having recently surpassed 1 million issues. SeeClickFix supports the Open311 standard that promotes improved communication between local municipalities and the citizens they serve. The platform is fun and easy to use for citizens, while being inexpensive and easily adaptable for governments. Over 60 percent of issues reported on SeeClickFix are ultimately resolved.
For further information please contact:
Dawn Levesque, Director of Corporate Administration 250-837-2911
Mike Thomas, Director of Engineering and Development 250-837-3637
Mike Thomas was Rossland’s City Engineer, before he was “made redundant” here. Since then, he has earned accreditation as a qualified Sustainability Professional. See earlier article here.